Frequently Asked Questions (FAQs)

1. What types of alcohol do they produce or use?

We primarily work with 96% ethyl alcohol (ethanol), including versions with different concentrations, such as 70% alcohol, which is widely used for disinfection. We also manufacture specific products, such as camphorated alcohol and disinfectant solutions.



2. Why is 70% alcohol more effective for disinfection?

70% alcohol has the ideal concentration to eliminate bacteria, fungi, and viruses. It penetrates the cell membranes of microorganisms better, ensuring efficient disinfection without evaporating quickly.



3. How do you guarantee the quality of the alcohol?

We strictly adhere to ISO 9001 standards, which include quality control processes from raw material selection to packaging.



4. Is the alcohol they use safe for the environment?

Yes! We work in accordance with ISO 14001 (integrated during the certification period), implementing sustainable practices such as waste recycling and the conscious use of natural resources. Furthermore, ethanol is biodegradable, which reduces environmental impact.



5. What is camphorated alcohol and what is it used for?

Camphorated alcohol is a solution that combines ethyl alcohol with camphor. It is widely used for massages, relief of muscle pain, and as a tonic.



6. How do you calculate the concentration of 70% alcohol?

We use specific tables to ensure accuracy in alcohol dilution. The final concentration is calculated based on the initial volume of pure alcohol and the amount of water added.



7. Can I use your alcohol for purposes other than disinfection?

Our products are developed primarily for industrial, pharmaceutical, and disinfection purposes. It is important to follow the instructions for each product to ensure proper and safe use.



8. Why choose alcohol-based products?

In addition to guaranteeing the quality and effectiveness of our products, we are committed to sustainability and respect for the environment. By choosing our products, you are supporting a company certified in quality and environmental management.



9. What is ISO 9001?

ISO 9001 is an international standard that establishes the requirements for a Quality Management System. It ensures that our processes are efficient and focused on customer satisfaction, from production to the delivery of the final product.



10. What is ISO 14001?

ISO 14001 is a standard that defines best practices for an Environmental Management System. It demonstrates our commitment to reducing environmental impact, optimizing natural resources, and promoting sustainability.



11. Why are these certifications important to me as a customer?

When choosing a certified company:

  • Can you be sure that you are getting high-quality products or services?
  • It is supporting sustainable practices that help preserve the environment.
  • You can trust that we strictly comply with all applicable regulations.



12. How does ISO 9001 guarantee product quality?

ISO 9001 implies the constant monitoring of our processes and products. This means that we verify each step to ensure that quality standards are always met, providing you with safe, reliable, and consistent products.



13. How does ISO 14001 help the environment?

We implemented practices such as:

  • Recycling materials, such as cardboard and plastic.
  • Efficient use of water and energy.
  • Reducing waste in production. These actions not only protect the planet, but also promote a more sustainable future for everyone.



14. What does it mean for the company to have these certifications?

Having these certifications is recognition that we follow international best practices. It means we invest in continuous improvement to offer the best to our customers and the planet.



15. How can I get more information?

We are always available to answer your questions! Contact us by email at qualidade@setalcool.pt or by phone at 351 212 385 117